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  • Implementation Services

    Implementation Services

    A TEM software system can be very beneficial to an organization’s bottom line and needs to be treated as a critical project undertaken to increase performance. Read more...

  • TEMOnSite


    Operational services for customers that want Convergence to provide some or all operational services, but do not allow access to their internal systems from outside. Read more...

  • TEMHosting


    The affordable way to outsource deployment, operation, and support for your TEM software implementation to Convergence; up and running fast and at a fixed monthly cost. Read more...

Implementation ServicesImplementing Rivermine/Convergence software

All implementation projects are executed using proprietary implementation methodology which defines the methods and procedures used to plan for, manage, and execute installations for our Customers.

The installation of TEM system can be very beneficial to an organization’s bottom line and needs to be treated as a critical project that the organization undertakes. After all you want to start reducing expenses and streamline processes rather sooner than later.

Generally, there are very few other ICT projects that bring similar direct and measurable benefits as the implementation of the TEM systems. TEM systems are used to reduce expenses and run all telecom environment business processes in an organization. The success or failure of the implementation can be vitally important to both current profits and the future viability of a business. As a result, understanding the processes and phases involved in the implementation of this endeavor can pay major dividends. Convergence applies a phased model for TEM implementation and four distinct phases - preparation and training, transition, performance and usefulness, and maintenance. Each phase has distinct stages.

In this model the software implementation will be executed in five stages: Analysis, Design, Configuration/Development, Testing, and Deployment. These stages may differ from project to project depending on the customer’s need for module functionality and, their business requirements which drive the extent of all design and configuration activities.

Depending on Customer’s business objectives and priorities, the five stages can be executed in a cyclical fashion to deploy functionality, modules and/or data in multiple iterations.

To minimize unexpected outcomes and maximize user adoption upon deployment, several checkpoints are embedded throughout the implementation to validate requirements, design and progress with the core project team. These checkpoints are performed at the conclusion of the Analysis, Design and Testing phases.

In addition, up to four work streams occur in parallel with the five implementation stages depending on the needs of the project. These work streams include: Project Management/Administration, Inventory Build, Training, and Hosting/Technical Environment Setup. Each work stream brings focused attention to specific on-going activities throughout the duration of the project.

It is common knowledge that the success of a project to a large extent is depending on good planning and the allocation of the right people from the customer’s side as well during the different phases of a project.

We want to highlight shortly the different “roles” that will be necessary during the course of the project from the customer’s side.

These “roles” go with a “responsibility” and are expected to fulfill certain “tasks” during the project execution.


The “Sponsor” carries responsibility over the overall quality of the user data as well as over the entire project.

The “Sponsor” has a sufficient level of authority and empowerment to take decisions and to push through any decision that has been made. He may be considered as the “Project Manager of the users”.


This individual will be the eventual new user of the new system and/or will be responsible for it. The user is an important role as he/she will take care of the information quality, necessary for the project and will do so at any given time during the project.

The users are interviewed, participate at feedback sessions, collaborate with analysts and developers, and participate to systems testing.

User Management (Steering committee)

The Steering Committee keeps regular meetings where they discuss the progress of the project, based on a Progress Report and/or Project Execution Document.

These documents track the project advancement against the planning, report on the project execution, maintains a list of open issues and steps as well as a list of objectives for the next phase in the project.

Strong involvement and participation of the customer employees is of utmost importance during all phases. Convergence anticipates such dedicated commitment, which will lead to a successful project execution.

Convergence gives you the flexibility to deploy the Rivermine and Convergence software in the way that works best for your organization:

  • On-premise: You deploy and manage the solution on-site with the option to in-source remote or on-site management services from Convergence.
  • On-demand: Convergence provides all the power of the TEM software solution in a dedicated or shared hosted environment, installed at one of the 200 data centers Convergence has access to world-wide through his hosting partner.
  • Hybrid: Your asset database resides on-premise for security purposes, while other portions of the solution are hosted for convenience.
  • Migration: Flexibility to start hosted and migrate to on-premise over time to save on long-term costs.

Deployment may also be executed at your systems outsourcing partner your organization works with.

Or you can select one of the TEMCare managed services packages for rapid telecom savings and to better manage your Fixed Voice, Mobile Voice and Data and Data Communications TEM environment, processes and expenses.

Contact us for more detailed information on Convergence TEM Software implementation services.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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    World Class Technologies

  • Convergence Customers

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    Analyst Research


  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.