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Telecom Expense Management Infrastructure Services

TEM InfrastructureTelecom Expense Management Infrastructure Services

Convergence gives you the flexibility to deploy the Rivermine and Convergence software in the way that works best for your organization:

  • On-premise: You deploy and manage the solution on-site with the option to in-source remote or on-site management services from Convergence.
  • On-demand: Convergence provides all the power of the TEM software solution in a dedicated or shared hosted environment, installed at one of the 200 data centers Convergence has access to world-wide through his hosting partner.
  • Hybrid: Your asset database resides on-premise for security purposes, while other portions of the solution are hosted for convenience.
  • Migration: Flexibility to start hosted and migrate to on-premise over time to save on long-term costs.

Deployment may also be executed at your systems outsourcing partner your organization works with.

Or you can select one of the TEMCare managed services packages for rapid telecom savings and to better manage your Fixed Voice, Mobile Voice and Data and Data Communications TEM environment, processes and expenses.

To support your deployment, Convergence offers a comprehensive set of Technical  and Business Consulting Services:

Implementation Services

Convergence offers Technical Implementation Services and Business Implementation services to organizations acquiring TEM software. Technical implementation services include hardware and systems software installation and application software installation and configuration.

Business implementation covers Analysis, Design, Configuration, custom Development, Testing, and Deployment of your TEM software aligned with the priorities and business needs of your organization.

Our technical and business implementation services are method based and follow ITIL standard practices.


This service gives customers the option to outsource deployment, operations and support for their Convergence TEM software application, including all hardware, network access, application and database back-up and restore procedures, system security and software monitoring.  Organizations also have the flexibility to out-task TEMSolutions according to their unique business needs. As an example, an organization may start with TEMSourcing to re-negotiate their mobile contracts, and then add more services over time for increased telecom savings.


These services are operational services for customers that want Convergence to provide some or all operational services, but do not allow access to their internal systems from outside. Convergence operations team members execute on a planned basis at your premises such tasks as TEM systems management, application management, security management, invoice loading, database enrichment tasks, AP / GL data integration, report production and distribution, validation and other operational tasks. TEMOnSite services may be extended with TEM business consulting services supporting expense optimization and Active Telecom Management out-tasked services.

TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate an on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most of his TEM infrastructure investment.

Contact us for more information about TEM Infrastructure Services.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
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    Customer Success

  • Consult TEM Analysts

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    Analyst Research


  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.