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TEM Expense Optimization Services

Expense OptimizationProfessional Services with direct impact on your bottom line

Convergence offers a comprehensive set of software-powered Telecom Expense Management (TEM) professional services called TEMSolutions. Delivered by domain experts leveraging Convergence’s TEM software, the suite of professional and managed services is available individually or bundled together.

In our portfolio of Professional Services, Expense Optimization services are specifically designed to realize direct and lasting savings on your Telecom Expenses. Many of our customers start working with Convergence based on one or more of our Expense Optimization offerings. These are high impact services with a high ROI – Return of Investment of 500 % and more. Expense Optimization Services are typically provided on a contingency basis with a ROI guarantee, hence there is no need to secure a budget upfront as Convergence charges based on the recoveries and savings we realize.

For organizations acquiring an internal TEM software solution, engaging with Convergence in Expense Optimization Professional Services has additional benefits: 

  • Your baseline of telecom expenses will be substantially reduced, which will reflect in your investment for the TEM system.
  • The savings from the optimization services may exceed the investment of your TEM system, which will allow you to better manage your telecom environment and further reduce costs.
  • During an expense optimization assignment, Convergence collects a lot of information that is required during the implementation of a TEM system. In using that readily available information you save on implementation costs.

Expense Optimization services include historical audits, contract optimization and negotiation, benchmarking services, inventory building, validation services, data network optimization, service optimization, infrastructure optimization, maintenance expense optimization.

Expense Optimization Services are typically executed one-time or periodic when a managed service or internal TEM system is not provided for. If you are also looking for outsourced recurring and process services and savings, TEMCare Managed Services that come in Base, Advanced and Premium packages are the answer.

The Convergence Expense Optimization TEMSolutions includes:


This service measures the savings potential through TEM software and services for your organization. The service may cover all of your telecom spend (ImpactScan) or focus on Voice and Wireless (QuickScan), data communications (NetScan), Telecom Assets (AssetScan) or particular telecom sub domains (InSight). The service provides you with the opportunity assessment and insight in the savings potential from the execution of a TEM initiative prior to starting it.


These strategic services help you to assess your TEM goals and objectives, documents your TEM strategic requirements, provides in advice on which architecture, technologies, functional requirements, service approach and operational processes are right for your organization. TEMStrategy services substantially reduce the time to define the roadmap to an organization’s TEM project. And with a clear understanding of discovered needs, you will be able to start on shorter notice and realize the expense reductions and process improvements earlier.


This comprehensive service combines a team of professionals with decades of experience in audit and dispute management, with Convergence’s TEM software. The historic billing assurance audit identifies, corrects, and collects operator billing errors from past invoices, while the ongoing audit utilizes Convergence’s automated software to detect and report on future errors and provides easy-to-use Dashboards and a Savings Tracker to display results. Customers often save more than 20 percent of their telecom spend through these audit capabilities.


With Telecom Expense Management providing the potential to reduce telecom spend by 20% to over 40 percent, this service offers a first important step of expert contract negotiation backed up by performing benchmarking, RFP and reverse auction software to optimize contract terms. TEMSourcing covers fixed voice, mobile, data and infrastructure optimization services. TEMSourcing services include fixed price and incentive based Telecom Tariff Optimization (TTO), Telecom Network Optimization (TNO), Telecom Asset Optimization (TAO) as well as specific services for SME customers (SmartSave).


Evaluating an RFx i.e. a Request for Proposal (RFP) or Request for Information (RFI) or Request for Quotation (RFQ) for new telecommunications equipment and services is an even more time- and resource intensive task than developing the RFx. Receiving, analyzing, scoring, weighing and deciding objectively which bids should make it to the short list and finally making the selection is a science by itself.


To establish an accurate telecom infrastructure inventory and set the basis for a comprehensive TEM practice, the TEMInventory demarcation service captures accurate counts of locations, circuits, vendors, and equipment within an organization.


The TEMFoundation service consists of a consolidated fixed and mobile communications inventory creation paired with a comprehensive communications bill audit and optimization. Together these elements enable clients to realize significant, ongoing savings by identifying hidden waste and process inefficiencies and redundancies. The TEMFoundation service is also used to establish a baseline standard prior to entering into carrier contract negotiations. Designed as a virtually cost- and risk-free investment option, the two-part service applies cost savings realized through bill auditing and optimizations to offset the costs of building a comprehensive enterprise-wide communications inventory.

Contact us for more information on Expense Optimization Professional Services.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

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