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TEM Knowledge

  • TEM Tips and Tricks

    TEM Tips and Tricks

    Apply to your telecom environment. They help you to reduce expenses and manage telecom by applying behaviors and management measures with impact. Read more...

  • TEM Training

    TEM Training

    Training programs empower your team with knowledge. We offer live instructor-led courses, workshops, online classes, and self-paced web training. Read more...

  • TEM Analysts

    TEM Analysts

    Analyst groups cover and report on the TEM industry. We encourage you to perform additional TEM research through the following organizations. Read more...

  • TEM Guru

    TEM Guru

    Get the answers to your TEM questions from customers and experts on obvious and not so obvious TEM issues. TEM Guru aggregates knowledge and answers from TEM experts worldwide. Read more...

Telecom Expense Management TrainingTelecom Expense Management Training packed with knowledge 

Welcome to the TEM Academy! You are buying into a Telecom Expense Management solution because you want to reduce telecom expenses and improve telecom management processes. To help you get results sooner rather than later, Convergence is providing training programs that empower your TEM staff and end-users to get the most out of your TEM initiative. 

Both at the start of the project and throughout our partnership, Convergence’s training programs will empower your team with the knowledge and skills for success. We offer live instructor-led courses with extensive hands-on training workshops, online classes, and web-based self-paced training. 

TEM Academy offers 4 training options:

  • Live online introductory training sessions
  • Online eLearning
  • Traditional classroom training
  • On-site training 

Online introductory training 

If you are new to Telecom Expense Management, it may be worthwhile to get an online introduction to one of the introductory sessions:

  • Introduction to Telecom Expense Management
  • Business Intelligence for TEM intro
  • Making the Business Case for TEM.   


On-demand recorded web courses enable you to learn on your own schedule, at your own pace. Designed by the leading US TEM training institute, more than 50 course titles are available. 

Classroom training

A wide range of introductory and advanced telecom expense management courses are held regularly at our training facilities. 

Wireless Internet access is available through our guest login. Lunch is provided during day-long classes and refreshments are available during morning and afternoon breaks. 

Each student receives a printed and electronic training workbook, designed to reinforce the skills learned in class. After completion of the course, each student is presented with a TEM Academy Certificate of Attendance. 

Introductory classes 

  • Introduction to Telecom Expense Management
  • Planning a Telecom Expense Management Program 

Advanced classes 

Convergence Software Training classes 

  • Business Intelligence with TEMExpert 

Rivermine software training classes 

  • Rivermine introduction and overview course
  • Rivermine Finance Manager course
  • Rivermine ordering and inventory management course
  • Rivermine Clarity Reporting course
  • Rivermine data management course 

For pricing and course dates of Introductory and Advanced Classes, please contact us.

Fast Changes in Telecom challenge your knowledge

Changes in corporate telecom happen fast. Organizations now have traditional Fixed Voice communications, VoIP, Mobile Voice and fast growing Mobile Data Services, Conferencing, expanding Fixed and Wireless Data Communications and Internet networks, Internet Video and Audio streaming, Unified Communications and the list goes on. As more telecom services need to be managed, costs need to be contained and workload related to the procure-to-pay process reduced. Consequently, Telecom Expense management becomes more important to organizations and the functional domains covered by TEM are expanding.
Industry information and experience for TEM project and program managers helps you to make the right strategic and tactical decisions for your TEM initiatives.
Convergence provides you with live and on demand webinars, whitepapers, references to analyst research and industry information to help you keep abreast of the latest developments in the TEM industry.
Every organization has however a specific environment and level of maturity regarding telecom management. A strategic consultation by Convergence TEM Business Consultants can bring you guidance and orientation. Our TTSLM – Total Telecom Service Lifecycle Management method will help you to initiate and develop your organization’s TEM initiative from the right starting point with the highest impact. We help you face the challenges brought by a fast changing Telecom landscape and the telecom lifecycle management opportunities brought by TEM solutions and services.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
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    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
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    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research

    Go to the Analyst Research Information
    Analyst Research


  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Wiki Reference

Wikipedia reference to TEM: Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.