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TEM Knowledge

  • TEM Guru

    TEM Guru

    Get the answers to your TEM questions from customers and experts on obvious and not so obvious TEM issues. TEM Guru aggregates knowledge and answers from TEM experts worldwide. Read more...

  • TEM Tips and Tricks

    TEM Tips and Tricks

    Apply to your telecom environment. They help you to reduce expenses and manage telecom by applying behaviors and management measures with impact. Read more...

  • TEM Training

    TEM Training

    Training programs empower your team with knowledge. We offer live instructor-led courses, workshops, online classes, and self-paced web training. Read more...

  • TEM Analysts

    TEM Analysts

    Analyst groups cover and report on the TEM industry. We encourage you to perform additional TEM research through the following organizations. Read more...

Telecom Expense Management Industry AnalystsTEM Analysts give you guidance for your Telecom Expense Management program 

The following analyst groups cover and report on the Telecom Expense Management (TEM) industry.

We encourage you to perform additional TEM research through the following organizations.  

Aberdeen Research


Aberdeen Group (www.Aberdeen.com) - Aberdeen Group is the leading provider of fact-based research focused on the global technology-driven value chain. Founded in 1988, Aberdeen has established the market leading position as the "voice that matters" when it comes to understanding the measurable results being delivered by technology in business. Aberdeen is headquartered in Boston, MA.



AOTMP (www.aotmp.com) - AOTMP is the industry authority on best practices and standards for managing enterprise voice, wireless, and data network services. We are a global provider of research, certification programs, skills assessments, events and advisory services focused exclusively on enterprise telecom environment management. AOTMP Is headquarters in Indianapolis, IN. 

Forrester Research



Forrester (www.forrester.com) - Forrester Research, Inc. is an independent technology and market research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. For more than 24 years, Forrester has been making leaders successful every day through its proprietary research, consulting, events, and peer-to-peer executive programs. Forrester is headquartered in Cambridge, MA. 




 IDC (www.idc.com) is a global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy.  



Gartner (www.gartner.com) - Gartner, Inc. is the world's leading information technology research and advisory company delivering the technology-related insight necessary for their clients to make the right decisions, every day. Founded in 1979, Gartner is headquartered in Stamford, CT.

TEM Analyst Report downloads

From time to time some analyst reports will be made available from our website for direct or registered download.

Fast Changes in Telecom challenge your knowledge

Changes in corporate telecom happen fast. Organizations now have traditional Fixed Voice communications, VoIP, Mobile Voice and fast growing Mobile Data Services, Conferencing, expanding Fixed and Wireless Data Communications and Internet networks, Internet Video and Audio streaming, Unified Communications and the list goes on. As more telecom services need to be managed, costs need to be contained and workload related to the procure-to-pay process reduced. Consequently, Telecom Expense management becomes more important to organizations and the functional domains covered by TEM are expanding.
Industry information and experience for TEM project and program managers helps you to make the right strategic and tactical decisions for your TEM initiatives.
Convergence provides you with live and on demand webinars, whitepapers, references to analyst research and industry information to help you keep abreast of the latest developments in the TEM industry.
Every organization has however a specific environment and level of maturity regarding telecom management. A strategic consultation by Convergence TEM Business Consultants can bring you guidance and orientation. Our TTSLM – Total Telecom Service Lifecycle Management method will help you to initiate and develop your organization’s TEM initiative from the right starting point with the highest impact. We help you face the challenges brought by a fast changing Telecom landscape and the telecom lifecycle management opportunities brought by TEM solutions and services.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research

    Go to the Analyst Research Information
    Analyst Research


  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Wiki Reference

Wikipedia reference to TEM: Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.