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  • Topics Library

    TEM Topics Library

    The web is abundant of vendor and expert publications. A lot of valuable information is available from people who aren't in the spotlight. Read more...

  • Whitepapers

    White Papers on TEM

    A valuable resource when seeking additional information on TEM best practices and solutions. Subjects cover relevant topics for your TEM program. Read more...

  • Analyst Reports

    Analyst Research Reports

    Through research and interaction with both vendors and users of TEM solutions analyst reports cover new developments as they happen. Read more...

  • Webinars

    On Demand Webinars

    Past Webinars are available On-Demand. Our library provides you with the opportunity to learn from industry experts even when you missed the live event. Read more...

White Papers on Telecom Expense ManagementWhite Papers on TEM best practices and solutions 

Convergence Telecom Expense Management White Papers serve as a valuable resource for organizations seeking additional information on Telecom Expense Management best practices and solutions. The subjects of these white papers are based on relevant topics to take into consideration when planning and enhancing your TEM program. The selection of white papers offered includes vendor based opinions as well as independent viewpoints and are made available with permission from the authors. Some white papers may require registration. 

TEM whitepapers are authoritative reports or guides addressing TEM issues and how to solve them. The TEM whitepapers available here will educate you and help to make informed decisions. They highlight information that we subscribe to, provide you with thought leadership and make the business case for specific TEM challenges. 

What is Telecom Expense Management

By Kevin Dunetz, Chief Technology Officer, Rivermine, Inc.

There is still a lot of confusion on what subject areas TEM is covering. TEM is far more than contract negotiation or tariff optimization and this white paper focuses on the important triangle of inventory, invoice and contract management.

  • Things you can do with Telecom Expense Management
  • The Telecom Expense Management discipline
  • Telecom Expense Management is all about Inventory
  • The Telecom Invoice: another piece of the TEM pie
  • The Telecom Contract: the final piece of the TEM triangle

Click here to download this free white paper



Fast Changes in Telecom challenge your knowledge

Changes in corporate telecom happen fast. Organizations now have traditional Fixed Voice communications, VoIP, Mobile Voice and fast growing Mobile Data Services, Conferencing, expanding Fixed and Wireless Data Communications and Internet networks, Internet Video and Audio streaming, Unified Communications and the list goes on. As more telecom services need to be managed, costs need to be contained and workload related to the procure-to-pay process reduced. Consequently, Telecom Expense management becomes more important to organizations and the functional domains covered by TEM are expanding.
Industry information and experience for TEM project and program managers helps you to make the right strategic and tactical decisions for your TEM initiatives.
Convergence provides you with live and on demand webinars, whitepapers, references to analyst research and industry information to help you keep abreast of the latest developments in the TEM industry.
Every organization has however a specific environment and level of maturity regarding telecom management. A strategic consultation by Convergence TEM Business Consultants can bring you guidance and orientation. Our TTSLM – Total Telecom Service Lifecycle Management method will help you to initiate and develop your organization’s TEM initiative from the right starting point with the highest impact. We help you face the challenges brought by a fast changing Telecom landscape and the telecom lifecycle management opportunities brought by TEM solutions and services.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Wiki Reference

Wikipedia reference to TEM: Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.