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The driver’s seat to telecom savings
Leveraging the detailed billing data available in Convergence’s TEMExpert business Intelligence software, Convergence performs historical and recurring audits as a service available in the Convergence TEM Solutions Professional Services portfolio.
A telecommunication audit is an assessment of an organizations telecommunication environment. The purposes of a telecommunication audit are to ensure:
- Validation
- Security
- Policy compliance
- Cost efficiency
- Service effectiveness
- Telecommunications support of business objectives
An audit includes all types of telecommunications: fixed voice, mobile voice and data, data communications, video, conferencing, inventory, etc.
In each of these areas, Convergence experts dig deep in the history of your telecom records to uncover billing errors and determine savings opportunities.
Convergence has developed a dedicated audit application, TEMAuditor Workbench to automate the auditing processes and increase the efficiency of telecom auditors.
TEMAuditor Workbench: supports telecom analysts in invoice validation and optimization assignments prior to the deployment of a TEM solution and during recurring deep validation and optimization processes.
TEMAuditor Workbench provides in 4 applications:
- TEMIntegrator: allows import and/or integration of electronic bills and prototyping for new electronic bills, prior to support in the BillIntelligence™ supported invoice library.
- TEMValidator: allows validation of invoices against applicable rate plans, inventory and contracts.
- TEMOptimizer: allows optimization of services within the applicable rate plans, inventory and current user profiles.
- TEMSimulator: allows simulation of rate plans, including What-If analysis
TEMAuditor Workbench leverages Convergence’s TEMExpert Business Intelligence software and works as a front end application against the detailed invoice data available in the TEMExpert Data Warehouse.
Contact us for more information about Convergence TEMAuditor Workbench
Technology enables TEM
There is no Telecom Expense Management initiative that can do without TEM Technology. Telecom products and services represent a mission-critical support function that will continue to grow more complex in terms of technology, functionality and pricing and require automated management. Telecom Expense Management technology delivers the information you need to manage your telecom spend and avoid unnecessary expenditures with integrated analysis of your inventory, equipment, contracts, vendors and billing. And as TEM has evolved far beyond just checking phone bills, technology becomes ever more important to support people and processes executing TEM business functions. Today, TEM Technology implies an Enterprise Resource Planning (ERP)-type integrated software application that delivers Total Telecom Service Lifecycle Management (TTSLM) for communications resources, a proactive method of managing the internal service delivery and service support processes of your organisation.
That’s why Convergence’s ERP level TEM solution is based on the technology of the world’s most famous provider of TEM technology, Rivermine Software, the result of tens of millions of dollars in development investment. Convergence’s proprietary software enhances and complements Rivermine to address the specific needs of the EMEA market and a geographically dispersed user community. The Convergence TEMPOR and TEMPOR Enterprise portal enable collaboration across geographies, customer teams, telecom suppliers and the Convergence Managed and Professional Services specialists. BillIntelligence normalises, translates and enriches incomplete billing data and TEMExpert Business Intelligence provides dynamic web analytics down to the call detail record level. This technology today brings TEM within reach of any size organization, with any telecom provider, in any language, anywhere.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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