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Convergence Telecom Expense Management Software

Convergence SoftwareEnabling TEM for any size organization

Telecom Expense Management has a different face in Europe than in the US.

US TEM solutions are invoice processing focused while European customers have a dramatic need for more visibility and analytic insight in their telecom inventory and expenses.

The European market is served by companies with a focus on the countries where they are headquartered, whereas US TEM providers have a more global view.

TEM initiatives in Europe are often fragmented across geographic areas, yet TEM initiatives at large, multinational and global companies require multilingual, multi-currency, multi-operator solutions.

According to Gartner’s most recent MarketScope, Business intelligence will be key to TEM's future. Most vendors offer their customers operational data presentment or reporting. Analytics however are increasingly important as they allow improving forecasts for spending on technology migrations, supporting sourcing strategies and negotiations with providers, handling price benchmarking and planning usage scenarios for enterprise telecom services.

Convergence has its roots in Data Warehousing and Business Intelligence and entered the TEM market years ago with a solution to analyze operator invoices.

This solution, by ongoing development by Convergence Analytics, a Convergence affiliated company has evolved to an operator grade business intelligence solution.

Leveraging the tens of millions of dollars invested in Rivermine’s software, Convergence integrates Rivermine’s software in TEMPOR Enterprise serving large and global organizations.

Convergence’s proprietary software complements Rivermine’s operational business process support functions with an invoice processing solution imperative to serve the EMEA market and with advanced analytics, making the integrated solution the most advanced internationally capable TEM solution available.

Convergence Software

Convergence develops three key functional domains of the TEM application stack: software capable to process invoices from many sources, TEM analytic applications and TEM Web integration solutions.

Convergence BillIntelligence invoice processing software

Convergence BillIntelligence integrates, normalizes, maps, translates telecom invoices from any operator in any language or country and produces the Intelligent Bill®, a standard telecom invoice which easily integrates with Rivermine and/or Convergence’s TEMExpert Analytic and third party solutions.

Convergence’s BillIntelligence invoice processing software provide in the technology to support multi-company, multi-operator, multi-format, multilingual and multicurrency invoice processing, considered the Achilles heel of TEM.

Convergence TEMExpert Analytic TEM Software

Convergence TEMExpert is an operator-grade Business Intelligence solution providing high performance reports, OLAP analytics, ad-hoc query and analysis, statistical analysis and data mining, alerts and information broadcasting.

onvergence TEMExpert provides in a web based Business Intelligence solution for high volume terabyte-size data analysis and reporting.

Providing in a call detail level data warehouse, Convergence TEMExpert also supports the data access requirements for Telecom Auditing applications.

Convergence Analytic Auditing Software

Convergence also develops a range of software solutions to support the auditing and optimization assignments:

  • TEMAuditor Workbench: supports telecom analysts in invoice validation and optimization assignments prior to the deployment of a TEM solution and during recurring deep optimization processes.
  • TEMIntegrator: allows import and/or integration of electronic bills and prototyping for new electronic bills, prior to support in the BillIntelligence supported invoice library.
  • TEMValidator: allows validation of invoices against applicable rate plans, inventory and contracts.
  • TEMOptimizer: allows optimization of services within the applicable rate plans, inventory and current user profiles.
  • TEMSimulator: allows simulation of rate plans, including What-If analysis

Convergence technology is delivered as a managed service through the TEMPOR and TEMPOR Enterprise portal or as licensed software for on premise or trusted third party hosting.

Contact us to learn more about Convergence’s telecom expense management software

Technology enables TEM

There is no Telecom Expense Management initiative that can do without TEM Technology. Telecom products and services represent a mission-critical support function that will continue to grow more complex in terms of technology, functionality and pricing and require automated management. Telecom Expense Management technology delivers the information you need to manage your telecom spend and avoid unnecessary expenditures with integrated analysis of your inventory, equipment, contracts, vendors and billing. And as TEM has evolved far beyond just checking phone bills, technology becomes ever more important to support people and processes executing TEM business functions. Today, TEM Technology implies an Enterprise Resource Planning (ERP)-type integrated software application that delivers Total Telecom Service Lifecycle Management (TTSLM) for communications resources, a proactive method of managing the internal service delivery and service support processes of your organisation.
That’s why Convergence’s ERP level TEM solution is based on the technology of the world’s most famous provider of TEM technology, Rivermine Software, the result of tens of millions of dollars in development investment. Convergence’s proprietary software enhances and complements Rivermine to address the specific needs of the EMEA market and a geographically dispersed user community. The Convergence TEMPOR and TEMPOR Enterprise portal enable collaboration across geographies, customer teams, telecom suppliers and the Convergence Managed and Professional Services specialists. BillIntelligence normalises, translates and enriches incomplete billing data and TEMExpert Business Intelligence provides dynamic web analytics down to the call detail record level. This technology today brings TEM within reach of any size organization, with any telecom provider, in any language, anywhere.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
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  • Consult TEM Analysts

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    Analyst Research


  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.