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TEM Technology | Telecom Expense Management Technology

TEM Technology Business SolutionsConstant evolution is essential and eminent for technology

Today’s world economy accelerates Telecom Expense Management (TEM) adoption. TEM’s capabilities have in recent years expanded far beyond just checking telecom invoices to check for errors that are inevitably found in telecom bills. Convergence rather applies the term Total Telecom Expense Management (TTEM) for the concept and Total Telecom Service Lifecycle Management (TTSLM) for the business processes involved.

TEM has evolved overtime and now contains the following subject areas:

  • Invoice Management is the original, traditional function of TEM and covers invoice analysis, auditing and chargeback accounting and correction. Convergence’s BillIntelligence invoice processing software handles multiple operator invoice types (EDI, XML, XLS, TXT,CSV,...) as well as international invoices and inventory. Service normalization and internationalization, including currency conversion and multi-lingual user interface and service specification are supported.
  • Ordering and Provisioning Management creates, validates, and tracks telecom orders from request through approval and provisioning.
  • Inventory Management builds and maintains a current repository of all your fixed voice, mobile voice and data, and data networking assets.
  • Sourcing Management manages your contracts and rates and assures best of class strategic sourcing through supporting Professional Services.
  • Usage Management tracks consumption of services, identifies and eliminates misuse and abuse of network resources, and collects and analyzes usage data to support contract negotiation and service plan optimization.
  • Mobile Expense Management is becoming increasingly important, since the average enterprise supports many different types of mobile devices that run on multiple operating systems for mobile devices from different operators. Convergence’s TEM technology and services supports the full mobile telecom service lifecycle management functions  including contract negotiations, mobile policy development and enforcement, invoice processing and allocations, provisioning and fulfilment, inventory management (such as MACD), etc.
  • Mobile Device Management serves as the base for deploying applications, managing policies and securing devices, applications and device management software. Mobile VPN and connection-management software, content-management systems, peripheral device management software, and mobile virus protection, firewall and encryption are provided in the Convergence MDM software.
  • Business Intelligence has been a core Convergence competency since day one. Business Intelligence is available at the operational level and through a dedicated Data Warehouse. Our Business Intelligence technology offers reporting and analytics capabilities, providing dynamic access to spend and usage data.

Convergence’s state-of-the-art Telecom Management Platform provides in an Enterprise Resource Planning (ERP)-type integrated software application from Rivermine Software that supports Total Telecom Service Lifecycle Management (SLM) managing the service delivery and service support processes for Telecom Business Process Optimization. Convergence’s BillIntelligence invoice processing software provide in the technology to support multi-company, multi-operator, multi-format, multilingual and multicurrency invoice processing, considered the Achilles heel of TEM. Convergence TEMExpert provides in a web based Business Intelligence solution for high volume terabyte-size data analysis and reporting.

Convergence technology is delivered as a managed service through the TEMPOR and TEMPOR Enterprise portal or as licensed software for on premise or trusted third party hosting.

Technology enables TEM

There is no Telecom Expense Management initiative that can do without TEM Technology. Telecom products and services represent a mission-critical support function that will continue to grow more complex in terms of technology, functionality and pricing and require automated management. Telecom Expense Management technology delivers the information you need to manage your telecom spend and avoid unnecessary expenditures with integrated analysis of your inventory, equipment, contracts, vendors and billing. And as TEM has evolved far beyond just checking phone bills, technology becomes ever more important to support people and processes executing TEM business functions. Today, TEM Technology implies an Enterprise Resource Planning (ERP)-type integrated software application that delivers Total Telecom Service Lifecycle Management (TTSLM) for communications resources, a proactive method of managing the internal service delivery and service support processes of your organisation.
That’s why Convergence’s ERP level TEM solution is based on the technology of the world’s most famous provider of TEM technology, Rivermine Software, the result of tens of millions of dollars in development investment. Convergence’s proprietary software enhances and complements Rivermine to address the specific needs of the EMEA market and a geographically dispersed user community. The Convergence TEMPOR and TEMPOR Enterprise portal enable collaboration across geographies, customer teams, telecom suppliers and the Convergence Managed and Professional Services specialists. BillIntelligence normalises, translates and enriches incomplete billing data and TEMExpert Business Intelligence provides dynamic web analytics down to the call detail record level. This technology today brings TEM within reach of any size organization, with any telecom provider, in any language, anywhere.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Convergence Customers

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  • Consult TEM Analysts

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

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Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.