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TEMCare Mobile Management Business Process Outsourcing
Today it's more important than ever to operate IT and Telecom departments with efficiency.
No one knows better than Convergence how to get the best ROI on every euro you spend.
That's why we created Convergence TEMCare Mobile Management to streamline your equipment management by automating the procurement and deployment of all your devices and services, and providing an end-to-end view of your mobile assets and to ensure you get the best possible deals on all your mobile equipment and tariff plans.
And with Convergence TEMCare Mobile Management service, your enterprise gains another big advantage: administer your Convergence Mobile lifecycle management suite.
Purpose built for the large enterprise, Convergence TEMCare Mobile Management combines Rivermine’s Mobile Lifecycle Management software solutions with onsite wireless management, for a simple monthly price.
This results in the most efficient support of the entire lifecycle of your mobile resources from procurement, fulfilment, change management, expense management, and optimization.
What will it mean to you to have a total outsourcing solution at your site? Plenty. It means your IT and Telecom departments will have precious time to focus on key strategic priorities.
They won't spend time managing the details of the mobile enterprise. It means you don't have to train or hire personnel to monitor the usage of mobile devices. It means you get to leave the entire process up to experts trained in every aspect of our service and your needs.
Most importantly, it means that you can be assured that your mobile services and Euros are performing at optimum speed and efficiency. Convergence's mobile management platform provides the foundation for Convergence TEMCare Mobile Management.
Your mobile service manager will manage all aspects of your mobile lifecycle. Supporting your mobile administrator is Convergence's customer service team in Brussels. Specific services include:
Procurement
- Gain End-to-End Visibility, Control, and Simplicity.
- Telecom and IT administrators understand that procuring a mobile device or wireless service isn't the end of the process - it's the beginning.
- Once mobile IT resources are deployed, an enterprise still must support many transactions. Convergence TEMCare Mobile Management delivers a flexible, single, shared interface that lets you automate the entire procurement process.
Management
- Align Your Mobile Resources with Employee Needs.
- Convergence TEMCare Mobile Management gives you instant visibility of the mission critical mobile ICT devices and services within your entire enterprise and how your employees are using them.
Bill Auditing and Contract Compliance
Another feature included in Convergence TEMCare Mobile Management is comprehensive bill auditing and contract compliance services. Convergence's service manager will orchestrate a monthly bill audit to ensure your enterprise is paying the correct amount. Convergence will work with your carriers to correct in discrepancies and secure credits.
Leverage
Realize gains by sharing corporate savings with employees: Convergence not only makes it easy for individual liable employees to benefit from your corporate discounts with mobile operators, we also help leverage those additional lines into operator discount and retirement-of-revenue commitments that can save your company money, without costing your IT, telecom, or HR departments a single minute of extra time.
Features and Benefits
- Select your Service level and know your service cost upfront.
- Outsource the operational tasks such as monitoring, maintenance, updates, mobile application and security management.
- Realign your ICT resources to strategic and core tasks.
- Provide users with a friendly and knowledgeable support force.
- Get expert trouble-ticket handling from people who can see and act on the bigger picture.
- Keep your mobile telecom environment in excellent health.
- Use MDM software and security to mitigate risks and protect sensitive information and privacy.
- Manage and reduce Mobile Telecom expenses.
Contact us for more information on TEMCare Mobile Management Outsourcing.
Mobile Device Management - security and efficiency
Over the years TEM has evolved far beyond just checking telecom invoices. TEM domain functions now include usage management, inventory management, ordering and provisioning management, strategic sourcing management and Business Intelligence. This means departments such as Procurement, HR, Finance, Purchasing and ICT are increasingly using TEM software as the pivotal application to manage telecom. No wonder these users are looking to TEM suppliers to provide a solution for the control and management problem of the fast growing mobile devices inventory and the digital assets they contain. That’s where Mobile Device Management comes into the equation.
Managing the data, security and applications on mobile smart devices has become a challenge for ICT administrators, compliance officers, HR and anybody concerned with protection of the digital assets of your organisation. Valuable management information was previously safely protected in a closed network environment, but now lives unsecured on mobile devices. Without the appropriate security, mobile devices are extremely vulnerable to security gaps. IT and security experts want to manage and protect sensitive information and enforce compliance centrally, rather than leaving the burden of security to the mobile device end-user.
Operational costs to support an increasingly mobile workforce have at the same time become a burden to ICT support departments. Convergence’s Mobile Device Management solution providing control across multiple brands of smart devices and platforms, multiple user groups, and multiple processes dramatically reduces support overload, ensures compliance and security, manages mobile applications and provides remote visibility and control.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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