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Complete Business Process Outsourcing of Telecom Expense Management
Convergence’s TEMCare Premium Services provide in Complete Business Process Outsourcing of TEM management for Fixed Voice, Mobile Voice and Data and Data Communications with web-based access to Convergence’s TAP – Telecom Analytics Platform and/or TMP – Telecom Management Platform (TMP). TEMCare Premium takes care of complete outsourced management of all recurring management functions such as cost center allocations, invoice acquisition, loading, monitoring and processing, invoice approvals, invoice payment configuration and interfacing to accounts payable, inventory management and validation.
Enterprise-wide access to a standard set of operational reports as well as business intelligence reporting & analytics provides analysis of communications, costs, use, trends and other measures. The service provides the highest level of outsourcing, yet customers maintain visibility into the invoice management process and retain the ability to actively participate at multiple process steps for approvals, payments, AP/GL code management, and more.
TEMCare Premium Services are available for the different Telecom Service Types as packaged outsourcing solutions:
- TEMCare Premium Fixed
- TEMCare Premium Mobile
- TEMCare Premium Mobile MDM
- TEMCare Premium Data
- TEMCare Premium Integrated
- TEMCare Premium Analytics
This offering is suited to organizations that want a complete Business Process Outsourcing solution that provides complete Telecom Expense Management for the organization, and merely supervise the execution of the Telecom Service Lifecycle Management (TTSLM) processes through SLA-based service reporting and KPI monitoring.
TEMCare Premium Fixed Services
TEMCare Premium Fixed Services are delivered as a complete Business Process Outsourcing Managed Service for Fixed Voice, where the Convergence team members execute all TEM functions. Convergence staff and the customer’s TEM application users and program and business managers have access to the TEMPOR or TEMPOR Enterprise Portal and the Rivermine and/or Convergence software and other portal supported applications.
The service provides a complete Business Process Outsourcing to execute the Telecom Service Lifecycle Management (TTSLM) for fixed voice assets and communications. TEMCare Premium Fixed includes access to provisioning software and provides dispute management, as well as regular deep validation and optimization auditing to identify operator invoice issues.
TEMCare Premium Mobile Services
TEMCare Premium Mobile Services are delivered as a complete Business Process Outsourcing Managed Service for Mobile Voice and Data, where the Convergence team members execute all TEM functions. Convergence staff and the customer’s TEM application users and program and business managers have access to the TEMPOR or TEMPOR Enterprise Portal and the Rivermine and/or Convergence software and other portal supported applications.
The service provides a complete Business Process Outsourcing to execute the Telecom Service Lifecycle Management (TTSLM) for mobile voice and data assets and communications. TEMCare Premium Mobile includes access to provisioning software and provides dispute management, as well as regular deep validation and optimization auditing to identify operator invoice issues.
TEMCare Premium Mobile MDM Services
In addition to TEMCare Premium Mobile Services this service includes device procurement, policy administration, tariff-plan optimization, business reporting, and administrative support. MDM services optionally include staffing, device fulfillment, device logistics support, dispute resolution, policy enforcement, help desk, and application management.
TEMCare Premium Data Services
TEMCare Premium Data Services are delivered as a complete Business Process Outsourcing Managed Service for Data Communications, where the Convergence team members execute all TEM functions. Convergence staff and the customer’s TEM application users and program and business managers have access to the TEMPOR or TEMPOR Enterprise Portal and the Rivermine and/or Convergence software and other portal supported applications.
The service provides a complete Business Process Outsourcing to execute the Telecom Service Lifecycle Management (TTSLM) for data communications assets and usage. TEMCare Premium Data includes access to provisioning software and provides dispute management, as well as regular deep validation and optimization auditing to identify operator invoice issues.
TEMCare Premium Integrated Services
TEMCare Premium Integrated Services provide TEMCare Premium Fixed Services, TEMCare Premium Mobile Services and TEMCare Premium Data Services in one all encompassing Business Process Outsourcing Managed Service and provides in a complete solution for the Fixed Voice, Mobile Voice and Data, Data Communications and Converged Communications environment.
TEMCare Premium Analytics Services
TEMCare Premium Analytics Services are delivered as a complete Business Process Outsourcing Managed Service, where the Convergence team members execute all TEM functions. Convergence staff and the customer’s TEM application users and program and business managers have access to the TEMPOR portal to Convergence analytical software and other portal supported applications.
The service is ideally suited to MidMarket and Corporate customers with a TEM focus on business intelligence for visibility and control through exception reporting who want to take a full outsourced approach.
The service is well suited to organizations who manage and supervise the Total Telecom Service Lifecycle Management (TTSLM) processes at a high level through SLA metrics and KPI reporting, while relying on Convergence to provide them with results from Business Intelligence and leave all operational and management processes to the outsourcing partner.
Optional services
TEMCare Premium services are customizable with customer-specific features with TEMSolutions Professional Services as needed during the service term.
Contact us for more information on Convergence TEMCare Premium services.
TEM Managed Services take out the hassle
In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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