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Collaborative management of TEM processes
Convergence’s TEMCare Advanced Services provide in a collaborative approach to TEM management for Fixed Voice, Mobile Voice and Data and Data Communications with web-based access to Convergence’s TAP – Telecom Analytics Platform and/or TMP – Telecom Management Platform (TMP). TEMCare Advanced outsources such functions as cost center allocations, invoice acquisition, loading, monitoring and processing, invoice approvals, invoice payment configuration and interfacing to accounts payable and inventory management.
Enterprise-wide access to a standard set of operational reports as well as business intelligence reporting & analytics provides analysis of communications, costs, use, trends and other measures. Customers maintain visibility into the invoice management process and retain the ability to actively participate at multiple process steps for approvals, payments, AP/GL code management, and more.
This offering is suited to organizations that want an outsourced solution that provides complete invoice and inventory management for the organization, but still want to actively participate in the Telecom Service Lifecycle Management (TTSLM) processes.
TEMCare Advanced Services
TEMCare Advanced Services are delivered as a Business Process Outsourcing Managed Service, where the Convergence team members actively collaborate with the internal team in the TEM processes. The integrated teams have access to TEMPOR or TEMPOR Enterprise Portal and the Rivermine and/or Convergence software and other portal supported applications.
TEMCare Advanced Analytics Services
TEMCare Advanced Analytics Services are delivered as a Business Process Outsourcing Managed Service, where the Convergence team members actively collaborate with the internal team in the TEM processes. The integrated teams have access through the TEMPOR portal to Convergence analytical software and other portal supported applications.
The service is ideally suited to MidMarket and Corporate customers with a TEM focus on business intelligence for visibility and control through exception reporting who want to take a collaborative approach.
The service is well suited to organizations which have strong knowledgeable resources to supervise the Total Telecom Service Lifecycle Management (TTSLM) processes while relying on Convergence to provide them with insight from Business Intelligence and leave most operational processes to an outsourcing partner.
Optional services
TEMCare Advanced services are customizable with features from the premium offering and with TEMSolutions Professional Services as needed during the service term.
Contact us for more information on Convergence TEMCare Advanced services.
TEM Managed Services take out the hassle
In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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