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TEM Managed Services

  • Rebilling & Allocations

    Call Rebilling & Allocations

    Provides in the services to monitor and control usage and infrastructure costs, produces exports, interfaces and reports for cost-allocation purposes. Read more...

  • Assurance Management

    Assurance Management

    Automation and auditing of commitments, billing, service inventory, market factors, spend and trend variances, configurations and utilization. Read more...

  • Business Intelligence

    Business Intelligence

    Empowers you with an unseen level of data access & insight in their telecom environment. This insight brings a quantum leap in your Lifecycle Management performance. Read more...

  • Dispute Management

    Dispute Management

    Opens and tracks billing disputes, documents errors, follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure, tracks and reconciles credits. Read more...

  • Invoice Management

    Invoice Management

    With a consolidated view of all fixed, mobile and datacom billing, organizations gain the benefits of operational flexibility and process efficiencies that free them to focus on core competencies. Read more...

  • Sourcing Management

    Sourcing Management

    Enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis,  measures contract and supplier performance. Read more...

  • Ordering & Provisioning

    Ordering & Provisioning

    Streamline the requesting and ordering of services & equipment, enabling to create and manage orders for all telecom activities: orders, changes, moves, and disconnects (MACD). Read more...

  • Inventory Management

    Inventory Management

    Clients benefit from technology-driven services that allow Fixed Voice, Mobile Voice and Data and Data Communications inventory to reside in one centralized database. Read more...

Sourcing ManagementTEMCare managed sourcing assures ongoing cost containment

While Convergence Strategic Sourcing service in its portfolio of TEMSolutions Professional Services provides new customers with dramatic overall cost reductions for their Fixed Voice, Mobile Voice and Data and Data Communications services, the sourcing process does not end when new telecom contracts are signed.

Managed Sourcing enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis. Service offerings by operators, new technology introductions and the pace of change in technology happen much faster than the typical three year contract term for large new contracts and require sourcing to be a cyclical process, using strategic procurement support tools and methods such as online requests for proposals, electronic sealed bids and reverse auctions.

Our years of experience in managed sourcing with telecom operators enables us to include in your contracts customized provisions and special clauses that may otherwise be overlooked or not explicitly provided by the operators.

Managed Sourcing also allows detecting on an ongoing basis, as user profiles and usage patterns change, which services and options available under current contracts and tariff plans should be procured to optimize telecom spend and avoid excess costs.

It brings visibility into contract and vendor performance and control over contract negotiation and commitments and technology supports the ongoing buying process of telecom products and services your organization buys, supports decision making in vendor selection and provides ongoing price benchmarking.

Managed Sourcing is an important component of Active Telecom Management, and contributes substantially to the 15% to 25% of cost improvements and cost avoidance we target with TEMCare Managed Services.

Managed Sourcing assumes your ongoing contract management, monitoring of commitments, and measures contract and supplier performance.

Sourcing management is a critical component of Telecom Expense Management (TEM) and requires a proactive approach to contract and supplier management. Effective buying and negotiating, supported by TEM technology has great cost containment capability and a substantial impact on your telecom expenses.

Managed Sourcing brings a best practice approach to Total Telecom Service Lifecycle Management (TTSLM) providing: 

  • Compliance validation of ordering uses contracted pricing, terms, and conditions from the online catalogs and assures order compliance and eliminates off-contract ordering.
  • Invoice validation automates the process of validating invoices against contracts and tariff plans and detects any billing discrepancies. Alerting provides detection of anomalies using invoice and item thresholds and exception reporting against contract data.
  • Contract performance monitoring and management uses contract performance data to report and analyze the customer to supplier relationship and contracts producing the scorecard information required for ongoing managed sourcing.
  • Timely follow up on active contracts and alerting for those that need attention is enabled through contract monitoring dashboards.
  • Business intelligence allows analyzing contract performance, commitment tracking, budgeting and forecasting for Fixed Voice, Mobile Voice and Data and Data Communications services interactively.
  • Contract renewal management alerts assure you keep leverage by timely information on pending contract renewals, negotiation deadlines and termination dates.

With managed sourcing you assure to have ongoing validation and compliance management of your master agreements and addenda; that new services are bought at benchmarked conditions, available terms, conditions and pricing are used optimally in your telecom environment; that operator and service performance are monitored and you stay in the driver’s seat when action has to be taken.

Contact us for more information on Managed Sourcing and other TEMCare services.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Convergence Customers

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
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