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TEM Managed Services

  • Inventory Management

    Inventory Management

    Clients benefit from technology-driven services that allow Fixed Voice, Mobile Voice and Data and Data Communications inventory to reside in one centralized database. Read more...

  • Ordering & Provisioning

    Ordering & Provisioning

    Streamline the requesting and ordering of services & equipment, enabling to create and manage orders for all telecom activities: orders, changes, moves, and disconnects (MACD). Read more...

  • Rebilling & Allocations

    Call Rebilling & Allocations

    Provides in the services to monitor and control usage and infrastructure costs, produces exports, interfaces and reports for cost-allocation purposes. Read more...

  • Invoice Management

    Invoice Management

    With a consolidated view of all fixed, mobile and datacom billing, organizations gain the benefits of operational flexibility and process efficiencies that free them to focus on core competencies. Read more...

  • Assurance Management

    Assurance Management

    Automation and auditing of commitments, billing, service inventory, market factors, spend and trend variances, configurations and utilization. Read more...

  • Dispute Management

    Dispute Management

    Opens and tracks billing disputes, documents errors, follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure, tracks and reconciles credits. Read more...

  • Sourcing Management

    Sourcing Management

    Enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis,  measures contract and supplier performance. Read more...

  • Business Intelligence

    Business Intelligence

    Empowers you with an unseen level of data access & insight in their telecom environment. This insight brings a quantum leap in your Lifecycle Management performance. Read more...

Ordering and ProvisioningTEMCare Service Ordering & Provisioning

Ordering & Provisioning are important functions in the Total Telecom Service Lifecycle Management (TTSLM) supply chain. It allows for the automation and centralized management of the procurement processes for all Fixed Voice, Mobile Voice and Data and Data Communications devices and services. Organizations gain greater visibility and control over the entire process of managing service order, including procurement, design, and installation which is essential to avoid unnecessary costs and plan effectively for required telecom services.

TEMCare ordering and provisioning services streamlines the enterprise-wide requesting and ordering of services and equipment, enabling to create and manage orders for all standard telecom activities, including new orders, changes, moves, and disconnects (MACD).

A vital element in establishing a closed loop, “procure-to-pay” TEM process across the enterprise, ordering & provisioning enables better strategic and tactical management of essential provisioning components:

Request Management

Enables centrally managed enterprise-wide requests for telecom services, including cost estimation and engineering of the services requested. Service orders are created within the request process and electronically submitted to the selected vendor as an email attachment or via direct interface with the vendor’s backend systems (e-bonding).

Order Management 

  • Create and track telecom orders from initial request through approval and telecom provisioning
  • Validate all orders against policies and standards and automatically enforce procurement rules and approval processes
  • Coordinate equipment configuration, installation, and even address management
  • Build and update an accurate telecom inventory as services and equipment are ordered, installed, and removed
  • Improve contract management and SLA enforcement
  • Automate most repetitive service order provisioning tasks

Workflow Management

Quickly and easily build processes such as invoice processing and order management workflows and approval hierarchies to ensure that your organization’s unique business needs are met. The workflow engine has been tailored to meet the needs of TEM users and to avoid the complexity of traditional third-party Business Process Management (BPM) engines.

Workflow management processes include:

  • Service Requests
  • Service estimations
  • Oder approvals
  • Order processing
  • Installations of services
  • Order acceptance
  • On-going monitoring
  • Service disconnects

Workflow management provides in a service supported by an intuitive graphical workflow engine that allows for the customization of processes the TEM system will follow through best-in-class processes: 

  • Uses business process logic to automate functions with specific trigger points and milestones (for example, when a new circuit is installed, you can automatically initiate a disconnect for the old one).
  • Uses critical telecom logic specific to each carrier to automate service order management, trouble ticketing, and tracking.
  • Allows to gain a consolidated view of all inventory elements and invoices for a particular service or network (such as frame relay) to optimize the network and ensure appropriate billing and cost allocation.
  • Support for quick and easy transition from one vendor to another or from one service type to another (for example, from frame relay to VPN), enabling faster ROI.
  • Customization of processes you want the TEM system to follow via an intuitive graphical workflow engine. Quickly and easily build processes such as invoice processing and order management workflows and approval hierarchies to ensure that your organization’s unique business needs are met.

Contact us for more information about Service Ordering & Provisioning.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

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Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
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