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TEMCare Inventory Management
Managing the day-to-day of an organization’s Fixed Voice, Mobile Voice and Data and Data Communications inventory is like trying to hit a moving target in the middle of a hurricane. Inventory is in a perpetual state of flux, with new orders and moves, adds, changes, and disconnects (MACD) to existing inventory continually changing the landscape, making it a challenge to stay accurate and tie expenses back to the appropriate cost centers or users.
TEMCare clients benefit from technology-driven services that allow Fixed Voice, Mobile Voice and Data and Data Communications inventory to reside in one centralized database with each item linked to the corresponding contracted rate and audit, usage, spend and activity data available down to the individual item level.
TEMCare ensures that organizations actually pay for what they are using by tracking changes to products, rates, and activities, alerting clients to under and non-utilized inventory, products, and services, and validating inventory against invoices and contracts.
Over thirty different types of telecom inventory equipment and services can be tracked, (including lines, trunks, circuits, mobile phones, PDAs, calling cards, air cards, ATM, MPLS, rings, routers, etc.
Inventory management provides:
- A single, enterprise-wide repository of inventory by contact, cost center, entity, and employee
- Automatic tracking of changes to each attribute (profiles, products, rates, monthly activities)
- Alerts for under/non-utilized inventory, products, and services
- Better planning and management of company-wide products and services
Contact us for more information on Inventory Management and other TEMCare services.
TEM Managed Services take out the hassle
In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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