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TEMCare Assurance Management automates the monthly billing audit
TEMCare technology-driven assurance services convert the “art” of auditing into the “science” of assurance management, providing accurate visibility into enterprise-wide communications expenses.
TEMCare Assurance Management services include the automation and continuous auditing of contractual communications commitments (rates and terms), billing, service inventory accuracy, market factors, spend and trend variances, utilization, and communication service configurations.
TEMCare assurance management includes over hundred automated tests within the following assurance categories:
- Contract Assurance Tests – Contract tests provide alerts of favourable or unfavourable conditions related to contract terms and conditions (i.e. increments & rounding) with a service provider as well as alerts for pending contract expirations based on customer established, proactive timeframes.
- Rate Assurance Tests – Rate tests compare actual billing data to the corresponding contractual rates. Tests are conducted on each individual call detail record (CDR) as well as summary discounts and credits. Example tests include: rate assurance, calculation verification, discount assurance, PVC billing, port billing, and circuit billing.
- Bill Assurance Tests – Bill assurance tests check the integrity and accuracy of actual bills for increment and rounding errors, unknown usage charges, late payment fees, casual billing errors, the existence of expected prorated charges… and more.
- Inventory Assurance Tests – Inventory tests check actual billing for unaccepted or unknown inventory and erroneous charges for disconnected inventory. Trending Tests – Trending tests identify significant variances in the total month to month bills and invoices, line cost variances, working telephone number tests, and compares the amount billed versus previously paid amounts.
Data mining assurance management
In addition to the in-process validation functions, Convergence provides scheduled services for deep data mining for expense validation using the TEMValidator software, part of Convergence’s TEMAuditor Workbench.
Data mining leverages the power of Convergence’s TEMExpert data warehouse providing validation against virtually an unlimited number of contract, tariff, inventory and other variables.
Contact us for more information on Assurance Management and other TEMCare services.
TEM Managed Services take out the hassle
In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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