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TEM Manged Services
Total Telecom Service Lifecycle Management (TTSLM) from Managed Services to BPO
The Convergence TEMPOR and TEMPOR Enterprise portals provide organizations access to the most complete Total Telecom Service Lifecycle Management (TTSLM) platform available. TEM Managed Services and Business Process Outsourcing are team efforts that allow organizations to manage the complete telecom service lifecycle from Auditing and Optimization of current services, Inventory Management, Service Order Management, Expense Validation Management, Invoice Visibility and control, to Business Intelligence fuelled Analytical Reporting of all Fixed Voice, Mobile Voice and Data and Data Communications services. Managed Services and BPO avoid the steep learning curve of implementing an internal TEM solution, include ready access to subject-matter experts and bring sustainable process efficiencies while substantially reducing overall communication costs for any size organization. The collaborative nature of TEM Managed Services and Business Process Outsourcing allow leveraging the strengths of internal and external resources, thus maximizing efficiencies and minimizing expenses.
Telecom Expense Management Business Process Outsourcing
In all recent world-wide analysis of Telecom Expense Management market, leading analyst firms observe that TEM Business Process Outsourcing (BPO) services are now increasingly and broader embraced by organizations than managed services. Managed services offer application functionality and data management, whereas TEM BPO also addresses operational support needs such as provisioning, help desk, dispute management and payment services.
In Convergence’s portfolio of services TEMCare Base stand for SaaS-type managed services whereas TEMCare Advanced and Premium offer increasing levels of Business Process Outsourcing.
Convergence hosts Rivermine software and Convergence Proprietary BillIntelligence™ and TEMExpert™ as the enabling platform to deliver both TEM managed services and TEM Business Process Outsourcing across Europe.
Why TEM Business Process Outsourcing BPO?
Typically, a good TEM Business Process Outsource (BPO) will manage a program for 20-30% less than the company’s internal costs with the added value of: gaining control of telecom expenses, minimizing process costs, maximizing efficiencies, reducing billing errors, meeting Sarbanes-Oxley requirements, and reducing the telecommunications budget through audit and optimization.
As a qualified, proven TEM BPO provider we continually invest in the enhancement and evolution of our entire end-to-end process. Enterprises are often hesitant to outsource their TEM services due to the belief that an outsource relationship adds to the cost of invoice processing.
The Enterprise TEM Environment Cost Control
Telecommunications and network services are one of the top growing operating expenses for most organizations. Containing them requires a number of tools disciplines, which are scarce in most organizations.
Rebilling and Cost Allocation
Accounting for telecom costs and determining departmental charge-backs are time consuming and complicated tasks.
Change Management
Telecommunications networks are continually changing and wireless and data services are rapidly expanding. Telecom operator changes due to mergers and acquisitions drive frequent changes to invoice formats and billing methodologies.
Process Validation
Most enterprises receive large volumes of paper invoices and rely on labor-intensive approaches to process, validate, audit and approve invoices that can lead to late payment penalties and uncontrolled service disconnects.
Data Visibility and Benchmarking
Networks are decentralized and organizations have limited visibility and access to the data needed to understand and optimize telecom expenses.
For organizations that do not have an effective TEM process (i.e. people, process and technology coordinated in a best-practices approach) the costs are likely to be significant. Large billing errors can be caused by ineffective visibility to the telecom inventory, process inefficiencies, missing changes to billing, and other fundamental TEM disciplines.
Even investing in a TEM software solution does not guarantee success. Consider a comparison to personal financial software such as tax software. Your success in completing, filing, and minimizing your tax liability is dependent upon your knowledge of the tax code as well as your ability to apply the software correctly. Furthermore, the tax software that you used last year does not incorporate changes applicable to this year’s returns. The same can be said for TEM software-only solutions; they are as good as the supporting domain expertise and processes implemented by the enterprise.
A BPO of TEM combines the best-of-breed technology with proven business processes and domain expertise required to provide a successful end-to-end TEM solution.
Contact us to learn more about TEM Managed Services and Business Process Outsourcing.
TEM Managed Services take out the hassle
In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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