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Telecom Service Types

  • Mobile Voice & Data

    Mobile Voice & Data

    High-impact solution to reduce the costs, mitigate risks, and tackle complexity associated with managing the mobile environment for any size organization. Read more...

  • Data Communications

    Data Communications

    Keeps network management under control in an ongoing process to ensure an accurate inventory is maintained, expenses are validated are always optimized. Read more...

  • Fixed Voice

    Fixed Voice

    Customizable offerings help you streamline, centralize and manage your end-to-end ordering, inventory and invoice processes. Read more...

Mobile Voice and DataHigh Impact Mobile Expense Management Services

Convergence delivers a high-impact solution to reduce the costs, mitigate risks, and tackle complexity associated with managing the mobile environment for any size organization.

Industry analysts estimate that mobile services account for billions in overcharges annually paid due to incorrect rates or undetected billing errors, at the same time mobile services are the fastest growing of all telecom expenses.

With no operators having an international or global footprint large enterprises and multi-national organizations have been deprived from a solution to internationally manage, control and optimize mobile expenses and negotiate contracts.

Mobile telecom management is more complex than fixed-voice communication systems: confusing roaming policies, international invoice processing, currency conversion, language barriers, validation of expenses and central unified reporting are a pressing need for many organizations.

With TEMCare Mobile Voice and Data, Convergence delivers a complete mobile managed service that allows you to reduce your mobile expenses and better manage mobile devices and smartphones across your organization. With TEMCare Mobile Voice and Data, you can eliminate the complexities of managing highly complex contracts and tariff plans, manage usage through Active Telecom Management and leverage organization-wide optimization and Managed Sourcing for total mobile telecom spend on an international scale.

TEMCare Mobile Services provide you -subject to the SLA level- with all or part of the following services: 

  • Access through TEMPOR Enterprise to web-based access to TEM software including the Finance Manager, Inventory Manager, and Service Order Manager modules of Rivermine’s industry-leading software and the TEMExpert data warehouse.
  • Monthly Management & Web-base Reporting provides visibility into monthly usage and billing information to end users and managers through standard reports.
  • Catalog Management maintains comprehensive, policy-based online catalog for mobile services; allows users to navigate the mobile catalog and specify their preferred options; helps users identify best mobile plan and device.
  • Ordering and Device Fulfillment provides a web portal for users to purchase mobile plans, devices, and accessories and then manage the order fulfillment process with the appropriate carrier.
  • Invoice acquisition includes receiving paper invoices, staging EDI, downloading CD and web invoice, preparing invoices for accurate loading, tracking/retrieving missing invoices.
  • Invoice loading handles loading of invoices into Rivermine software, validating load accuracy, addressing loading errors, and attaching raw electronic files.
  • Cost Allocation, Invoice Analysis and Approval applies customer’s cost allocation schemes to invoices; handles exceptions; verifies invoices for misapplied payments, un-reconciled inventories and open tickets; flags validated invoices as “approved”.
  • Generation of AP/GL Feeds to AP and GL systems. Validates file transfers, reports transmission failures and loads post-back file into software.
  • Ongoing Audit analyzes electronic invoices against exceptions triggered by defined rules and thresholds; investigates potential root causes; explore optimization opportunities, verifies cost savings, and prepares disputes to be submitted to carriers.
  • Dispute Management opens and tracks billing disputes with vendors; attaches supporting documentation; follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure on customers’ behalf; tracks and reconciles credits.
  • Inventory Management performs inventory reconciliation; handles inventory location management and contact management; provides related inventory management functions and supported services management.
  • Contract Management enables conducting ongoing tracking/management of contract dates, bonus credits, SLA compliance, and MARC attainment.
  • Customer Services for Complete Outsourcing provides support for custom requirements to fill gaps in operations.
  • Clarity reports: presents reports, dashboards, and key performance indicators.
  • TEMExpert business intelligence reports, trend analytics, scorecards and dashboards, OLAP, advanced and predictive analytics, alerts and proactive messaging.
  • Optional Mobile Device Management provides in a solution for software and security management of mobile devices.

TEMCare service packages provide in well defined, SLA backed Business Processing Outsourcing service programs, are customizable to an organization’s specific needs and can be complemented with Convergence’s TEMSolutions Professional Services to address specific additional TEM requirements.

Contact us for more information about Mobile Management services and other TEMCare Managed Services.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

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Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
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