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Room for efficiency improvements and cost reductions
An organization’s management of their fixed-line communications - local, long distance, international, VoIP and converged communications services - is a critical task, one requiring dedicated resources with a high level of knowledge of the intricacies communications.
TEMCare Fixed Voice Services offers a host of managed services geared towards helping organizations manage the financial and processing needs of their fixed voice communication environments. Beginning with invoice management and extending to custom reporting and analysis, TEMCare Fixed Voice services extend across the full lifecycle of an organization’s fixed voice communications.
TEMCare Fixed Voice Telecom Expense Management Services customizable base, advanced and premium offerings to help you streamline, centralize and manage your end-to-end telecom ordering, inventory and invoice processes across multiple telecom operators, countries, entities and locations.
TEMCare Fixed Voice Services are designed to help you:
- Enhance your visibility and control over global telecommunication expenses through business intelligence reporting and dashboards.
- Control and reduce costs through proactive management of your voice services, devices and equipment spending.
- Manage your telecommunications environment with experienced Convergence telecom expense management specialists.
- Reduce complexity through streamlined, integrated and automated telecom expense management processes.
- Recover credits through monthly electronic invoice acquisition, loading, validation and dispute management of telecom billing issues.
Specific services are available to help organizations manage their fixed communications including:
- Invoice Management
- Inventory Management
- Assurance Management
- Ordering and Provisioning
- Rebilling and allocations
- Dispute Management
- Sourcing Management
- Business Intelligence
TEMCare service packages provide in well defined, SLA backed Business Processing Outsourcing service programs, are customizable to an organization’s specific needs and can be complemented with Convergence’s TEMSolutions Professional Services to address specific additional TEM requirements.
Contact us for more information about Fixed Voice services and other TEMCare Managed Services.
TEM Managed Services take out the hassle
In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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