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Telecom Expense Management Service Types
Our Managed Services support all Telecom Service Types
Managed Telecommunications Expense Management Services help you gain more control of your fixed voice, mobile voice and data and data communications telecom expenses and inventory. Designed for any size organization and customizable to your individual needs, TEM services allow you to manage telecom expenses across Telecom Service Types. Our Managed Services provide ease of use and focus on efficiency in management of your telecom environment and associated expenses, providing razor sharp visibility and control of your services. With Convergence Managed Services you are empowered to save time and control costs.
Fixed Voice Managed Services
Convergence TEMCare for Fixed Communications Telecom Expense Management help you to simplify and reduce the cost of your telecommunications environment. TEMCare for Fixed Communications provides fully integrated services delivered through the TEMPOR or TEMPOR Enterprise operating platform with highly automated processes and subject-matter experts available. TEMCare for Fixed Communications centralizes, streamlines, and operates your fixed Voice telecommunications processes across multiple vendors. TEMCare for Fixed Voice Communications provide outsourced services for ongoing management, planning, design, integration and installation support. The services encompass:
- Fixed Invoice Management
- Telecom Inventory Management
- Cost Assurance Management
- Services Ordering & Provisioning
- Expense Rebilling & Allocations
- Dispute Management
- Strategic Sourcing Management
- Comprehensive Business Intelligence
Mobile Voice and Data Services
Convergence TEMCare for Mobile Communications relieve organizations from the hassle of managing the ever increasing portfolio of mobile devices, mobile services, tariff plans, contracts, software, security and more.
New mobility technologies are introduced at an accelerating pace to improve efficiency and productivity of the workforce, but at the same time are putting stress on the telecom management.
Convergence offers a comprehensive offering for Mobile Management in a Managed Service that provides visibility, control, security, compliance and flexibility:
Mobile Expense Management
- Mobile Inventory Management
- Mobile Invoice Management
- Expense Assurance Management
- Mobile Sourcing Management
- Rebilling & Allocations
- Business Intelligence
Mobile Device Management
- Mobile Logistics
- Ordering & Provisioning
- Dispute Management
- Device Recycling
- Mobile Software Management
- Mobile Security Management
Data Communications Management Services
Convergence TEMCare Telecom Expense Management Services for Data Communications includes standard, advanced and premium offerings for managing your fixed voice, data, video and networking equipment infrastructure and expenses.
These services allow you to rely on expert knowledge from data communications specialists providing you with ongoing support for the most challenging management tasks of the increasingly complex networks in today’s connected organizations.
- Invoice Management
- Network Inventory Management
- Cost Assurance Management
- LAN/WAN & Internet Ordering & Provisioning
- Rebilling & Allocations
- Dispute Management
- Services Sourcing Management
- Business Intelligence
Contact us for more information on Managed Services for the Telecom Service Types you operate.
TEM Managed Services take out the hassle
In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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