Global TEM

Economies of scale from TEMCare Global Managed Services

Convergence has developed extensive partnerships with Alliance Partners including Technology Partners, Global Partners and TEMTAS Partners, assuring global TEM capabilities for international and global organizations.

TEMCare Global offers extensive international capabilities to the TEMCare Base, Advanced, and Premium packages. With TEMCare Global, you gain the breadth and depth of software and services capabilities needed to support the global TEM needs of today's multi-national and global companies.

International and global companies have for a long time struggled with the need to manage their telecom inventory, contracts and invoices in a centralized way. Some forward thinking companies have at least centralized the contract management processes, while most have accepted the realities of heterogeneous markets and managed telecom in a distributed way, forfeiting the benefits of global visibility into their telecom expenses. Convergence offers both Global Managed Services and Global Professional Services leveraging its Global Partnerships: 

• TEMCare Global Managed Services
• TEMSolutions Global Professional Services
• TEMCare Global Managed Services
• International Invoice Operations

Our International Invoice Management services allow collecting our customer’s paper and/or electronic invoices. Invoices are collected either in-country for electronic invoices or centrally in Brussels, at staging centers in Asia, the US or Latin America at Convergence’s and Convergence’s partner’s physical staging hubs with local paper to electronic conversion processing. Electronic invoice collection benefits from Convergence’s access to 200 data centers world-wide and are easily uploaded through the secure TEMPOR Enterprise portal or operator and/or third party messaging services.

Convergence International capabilities are virtually available for any size organization, in any language; any currency and any country, subject to a minimum per entity spend volume.

International Invoice Processing

International Invoice Processing is executed under the Managed Service through the TEMPOR Enterprise Portal, providing access to TMP – Telecom Management Platform, using Rivermine Software and Convergence Proprietary BillIntelligence™ and TEMExpert™ Business Intelligence software.

An enhanced, robust mobile portal enables users to self-manage mobile device and service plan ordering and spend management with ease.

Convergence’s international services and software capabilities, applying those technologies includes:

• Multi-currency and Multilingual Support.
• Multi-Currency and conversion to a unified currency.
• Multilingual application interface allows international-based employees to use the software in their native languages.
• Multilingual service normalization maps services to a common denominator in English, while the native language service definition remains available.
• International Invoice Loading/Processing.
• Receive paper and/or electronic operator invoices.
• Paper invoice loading for 195 countries and more than 1,100 operator formats.
• Electronic invoice loading is offered in over 200 formats.
• Load all invoices in the TEM databases in a normalized format.
• Load invoices in TEMExpert in both normalized and native form.
• Validate accurate loading.
• Manage bill load integrity through operator billing changes.
• Self-service monitoring and proactive alerting on invoice processing status (received, processed, posted, not received, etc.).
• Archive invoice data.
• Software hot maintenance support for operator bill formats changes.
• Rapid e-Bill integration for new operator formats through TEMIntegrator.
• Global visibility to invoice data through the TEMPOR Enterprise web-based portal.
• Global Business Intelligence through TEMExpert for aggregated and detailed data. 

Convergence and Rivermine software already processes more than $ 600 million in international telecom spend.

Many organizations have wanted to manage international fixed voice, mobile voice and data and data communications in a centralized way. Convergence TEM Managed Services now provides this capability in a unified integrated platform with reporting, inventory and workflow processes and business intelligence that ensures actionable information is available through one internationally capable solution.

TEMSolutions Global Professional Services

Convergence has executed Professional Services assignments in over 30 countries. The following Professional Services, leveraging our global and TEMTAS partnerships are available on a global scale:

Global TEMScan – This service measures the savings potential through TEM software and services for your organization. The service may cover all of your telecom spend (ImpactScan) or focus on Voice and Mobile (QuickScan), data communications (NetScan), Telecom Assets (AssetScan) or particular telecom sub-domains (InSight). The service provides you with the opportunity assessment and insight in the savings potential from the execution of a TEM initiative prior to starting it.

Global TEMAudit – This comprehensive service combines a team of professionals with decades of experience in audit and dispute management, with Convergence’s TEM software. The historic billing assurance audit identifies, corrects, and collects operator billing errors from past invoices, optimizes future expense levels through benchmarking and contract renegotiation, while the ongoing audit utilizes Convergence’s automated software to detect and report on future errors and provides easy-to-use Dashboards and a Savings Tracker to display results. Customers often save more than 20 percent of their telecom spend through these audit capabilities.

Global TEMSourcing – With the potential to reduce spend by more than 40 percent, this service offers expert contract negotiation backed up by performing benchmarking, RFP and reverse auction software to optimize contract terms. TEMSourcing cover fixed voice, mobile, data and infrastructure optimization services. TEMSourcing services include fixed price and incentive based Telecom Tariff Optimization (TTO), Telecom Network Optimization (TNO), Telecom Asset Optimization (TAO) as well as contingency fee based services (SmartSave).

Global TEMInventory – To establish an accurate telecom infrastructure inventory and set the basis for a comprehensive TEM practice, the TEMInventory demarcation service captures accurate counts of locations, circuits, vendors, and equipment within an organization.

Global TEMFoundation - The TEMFoundation service consists of a consolidated fixed and mobile communications inventory creation paired with a comprehensive communications bill audit and optimization. Together these elements enable clients to realize significant, ongoing savings by identifying hidden waste and process inefficiencies and redundancies. The TEMFoundation service is also used to establish a baseline standard prior to entering into carrier contract negotiations. Designed as a virtually cost- and risk-free investment option, the two-part service applies cost savings realized through bill auditing and optimizations to offset the costs of building a comprehensive enterprise-wide communications inventory.

Global TEMPolicy – The TEMPolicy service for mobile spending develops an overall mobile policy and procedures. The service defines an organization's preferred carriers, device choices, usage requirements, purchasing procedures and safety policies. An employee mobile policy will improve the level of control on mobile spending. Standard plans and devices and purchase guidelines contribute to reduce out of control mobile spend.

Global TEMBPO – With Business Process Optimization for your Telecom Expense Management processes substantial savings can be obtained by streamlining TEM related management processes for contract and portfolio management, invoicing and bill management, infrastructure and inventory, cost allocation, vendor procurement, call behavior, expense reporting & analytics.

Global TEMHosting – This service gives customers the option to outsource deployment, operations and support for their Convergence TEM software implementation, including all hardware, network access, application and database back-up and restore procedures, system security and software monitoring.

Organizations have the flexibility to deploy TEMSolutions according to their unique business needs. As an example, an organization may start with TEMSourcing to re-negotiate their mobile contracts, and then add more services over time for increased telecom savings. Alternatively, companies may choose a bundled set of TEMSolutions to achieve a comprehensive, outsourced, TEM managed service for their organization.

Many organizations have wanted to manage international fixed voice, mobile voice and data and data communications in a centralized way. Convergence TEM Managed Services now provides this capability in a unified integrated platform with reporting, inventory and workflow processes and business intelligence that ensures actionable information is available through one internationally capable solution.

Convergence provides TEM solutions in one of three ways: as licensed and hosted applications, a managed application service (SaaS), or completely outsourced as a BPO (Business Process Outsourcer) Managed Service.

Contact us for more information on Convergence TEMCare Global Managed and Professional Services and other International TEM Services.