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Total Telecom Expense ManagementTTEM gives you back control over your telecom expenses and environment

Industry analysts like Gartner, Aberdeen, Forrester and others have identified voice, data, and wireless costs, typically a company's third largest non-payroll expense, as a new frontier with vast potential for significant expense reduction opportunities. This potential stems from the lack of visibility into and control of communication expenses attributed to complex contracts, distributed inventory, and erroneous telecom operator bills.

Communication expenses are now growing at a worrying pace of 10% to 15% annually on average. This growth not only comes from the rapid increase in mobile and data communications, offsetting the decline in fixed voice costs, but also from the rapid adoption of new services such as conferencing, video communications, internet services, employee home office & mobile connections, VoIP, WiFi and messaging services.


The management of large telecommunications expenses has historically lagged behind the changes in telecommunications technologies. Specifically, Telecommunications Expense Management (TEM) capabilities haven’t kept pace with the volume of services consumed, the volume of invoices received, and the complexities in allocating these costs enterprise-wide. Add to this, the fact that most organizations are not receiving optimal rates and services from the rapidly changing telecom operator community, and the problems typically encountered include:

check_cc0000_25px Billing inaccuracies

check_cc0000_25px Increased labor costs

check_cc0000_25px Numerous inefficient carrier relationships

check_cc0000_25px Higher than necessary rates

check_cc0000_25px Time and resource intensive cost allocations

check_cc0000_25px Underutilized/excess inventory

check_cc0000_25px Lack of integration into enterprise systems

check_cc0000_25px Incomplete understanding of telecommunications costs

TTEM solutions address the full telecom service life cycle based on the Convergence Total Expense Management framework. They enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts, monitor user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.

Solutions may include, but are not limited to: call accounting, auditing, usage reporting, cost center allocations, spend analysis, process analysis, benchmark studies, inventory analysis, requirement analysis, sourcing, contract negotiating, contract compliance, rate plan optimization, technology and architecture optimization and supplier performance measurement.

Utilizing Convergence’s professional services and technology platform to automate the previously labor-intensive TEM processes, organizations can now operate an automated “procure to pay” process for their enterprise-wide telecommunications operations. As a result, Convergence clients track, manage, and more effectively deploy telecommunications resources and support services across their entire enterprise.

Total Telecom Expense Management (TTEM) provides optimization and benchmarking of your Telecom Tariffs, Dynamic Audit of your telecom invoices, optimization of telecom business processes  and improvements in call behavior among other cost saving benefits, resulting in direct savings on your telecom expenses in a 20% to over 40% range.

In fact, Convergence clients experience rapid return on their TEM investment with ROI results in excess of 500%, and they develop the sustained ability to better manage and optimize their telecommunications resources.

TEM in a Nutshell

Convergence TEM services in a nutshell
TEM or Telecom Expense Management is now on the agenda of many Finance, IT and Purchasing departments. They want to reduce telecom costs through telecom audit, improved telecom bill management,  better telecom contract management, telecom inventory management, timely telecom reports, tariff and usage optimization. Convergence is a telecom consulting organization offering both Managed Service and Business Process Outsourcing services, focusing on telecom expense and inventory management. Our full communications management lifecycle portfolio of services for telecom cost management includes telecom strategic sourcing services through telecom cost analysis, telecom contract negotiation, telecom RFx Development  and RFx Evaluation, telecom auction and telecom contract procurement services. Telecom optimization services to reduce telecom expenses include telecom invoice audit, tariff optimization, telecom network optimization, inventory optimization and technology upgrade assessments allowing for telecom cost reduction. Managed services reduce telecom cost through technology fueled management, allowing for ongoing telecom bill audit, telecom call accounting, telecom reporting, telecom invoice control and automated telecommunications audit. Business Process Outsourcing services provide you with TEM technology and telecom consultant  expert service for outsourced telecom cost control and telecom spend management logistics services, leading to  telecom expense reduction as well as reduction in operational telecom management costs.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

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  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

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Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
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