Mobile Logistics & Repair Services keep your workforce efficient

Laptop datacards, mobile terminals and wireless devices are critical assets supporting your company’s key people: sales, management, and executives.

Downtime has a crippling effect on your business, reducing your sales, delaying your decisions, cutting off your communication.

We deliver rapid response to failure without the unnecessary wait.

Our clients enjoy a significant competitive advantage relying on our innovative logistics and repair services, best in class quality and exceptional performance.

Custom fit programs allow the service level and support requirements to be designed specifically to your needs.

Our mobile logistics and repair services provide in an answer to your most pressing questions: How to centrally manage warranty information, avoiding excess expenses from defect devices still repairable under warranty.

• Who will handle the roll-out for hundreds of terminals over different locations, entities and departments.
• How to handle the logistics at initial purchase or operator change?
• How to make sure al mobile assets under repair become available quickly after repair and avoid a large inventory of replacement assets.
• How to avoid the expenses related to the loss of time and efficiency from unavailability of mobile terminals under repair?
• How to avoid the travel and service time mobile workers incur when they have to carry new and to be repaired devices to a central location.

The Convergence Solution

• Convergence provides innovative Logistics and Repair services that fit the needs of the connected workforce:
• Fast pickup and turnaround for defect devices.
• The largest network of regional repair centers allow for in car montage at a location near your office or your employee’s home.
• Replacement service from a dedicated asset portfolio assure minimal unavailability of your workforce’s individual mobile communication capability.
• Hundreds of delivery and pickup points located near your workers home allow for delivery and pickup even out of office hours with a 24 or 48 hour turnaround time.
• VIP 4 hour exchange service for high availability terminals.
• Central administration of any logistics and repair related event, accessible by your telecom or facility managers over the internet.

Your Benefits

• ITIL based Service Level Agreement (SLA) services with guaranteed response time.
• Minimum downtime for your mobile assets and worker’s accessibility.
• Optimized management of your telecom assets and their lifetime.
• Web based follow-up of incidents, shipping information and repair status, comprehensive reporting on logistics and repair activity.