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Telecom Expense Management for any size organization

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Introducing TTEM

Dramatically Reduce Telecom Expenses National, EMEA-wide or across your Global Organization

Reduce Mobile Voice and Data, Fixed Voice and Data Communication Expenses by 20% to 40% with TTSLM

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Managed TEM

Achieve Telecom Visibility and Control supported by our TEM Managed Services offering

Achieve Telecom Visibility and Control and improve efficiency, supported by our TEM Managed Services offering

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Mobile Management

MDM Security and Mobility Compliance

Leverage Mobile Device Management to optimise your mobile fleet support processes. Assure Security and Compliance.

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Apply World Class TEM Technology & Premium Support

Apply World Class TEM Technology & Premium Support. Convergence BillIntelligence™ and TEMExpert™ and Rivermine Software make TEM happen.

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Career and Partner opportunities across Europe

Advance your international Career with a European TEM Leader. Organizations World-Wide are turning to TEM, be part of it. EMEA Opportunities now.

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TEM - Telecom Expense Management


Take Control and Reduce your Telecom Expenses with TEM

mobile_phones_airConvergence is an European leader in providing the software and technology-based services that provide any size enterprise and not-for-profit organization as well as government with razor-sharp visibility, transparency and control of their organization-wide Fixed Voice, Mobile Voice and Mobile Data, Data Communications expenses, telecom infrastructure investments and telecom maintenance costs. 

Industry analysts like Gartner, Aberdeen, Forrester and others have identified voice, data, and wireless expenses, typically a company's third largest non-payroll expense cost, as a new frontier with vast potential for significant expense reduction opportunities.

This potential stems from the lack of visibility into and control of communication expenses attributed to complex contracts, distributed inventory, erroneous telecom operator bills and dispersed management processes for the different service types.

Overall corporate communication expenses are now growing at a worrying pace of 10% to 15% annually on average.

This growth not only comes from the rapid increase in mobile and data communications, offsetting the decline in fixed voice costs, but also from the rapid adoption of new services such as conferencing, video communications, internet services, employee home office & mobile connections, VoIP, WiFi and messaging services.

TTEM solutions address the full telecom service life cycle based on the Convergence Total Telecom Expense Management framework. They enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts, monitor user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.


TEM in a Nutshell

Convergence TEM services in a nutshell
TEM or Telecom Expense Management is now on the agenda of many Finance, IT and Purchasing departments. They want to reduce telecom costs through telecom audit, improved telecom bill management,  better telecom contract management, telecom inventory management, timely telecom reports, tariff and usage optimization. Convergence is a telecom consulting organization offering both Managed Service and Business Process Outsourcing services, focusing on telecom expense and inventory management. Our full communications management lifecycle portfolio of services for telecom cost management includes telecom strategic sourcing services through telecom cost analysis, telecom contract negotiation, telecom RFx Development  and RFx Evaluation, telecom auction and telecom contract procurement services. Telecom optimization services to reduce telecom expenses include telecom invoice audit, tariff optimization, telecom network optimization, inventory optimization and technology upgrade assessments allowing for telecom cost reduction. Managed services reduce telecom cost through technology fueled management, allowing for ongoing telecom bill audit, telecom call accounting, telecom reporting, telecom invoice control and automated telecommunications audit. Business Process Outsourcing services provide you with TEM technology and telecom consultant  expert service for outsourced telecom cost control and telecom spend management logistics services, leading to  telecom expense reduction as well as reduction in operational telecom management costs.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research

    Go to the Analyst Research Information
    Analyst Research


  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Wiki Reference

Wikipedia reference to TEM: Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.