Convergence Total Telecom Expense Management

Business Industry analysts like Gartner, Aberdeen, Forrester and others have identified voice, data, and wireless expenses, typically a company's third largest non-payroll expensecost, as a new frontier with vast potential for significant expense reduction opportunities.

This potential stems from the lack of visibility into and control of communication expenses attributed to complex contracts, distributed inventory, and erroneous telecom operator bills.

Communication expenses are now growing at a worrying pace of 10% to 15% annually on average.

This growth not only comes from the rapid increase in mobile and data communications, offsetting the decline in fixed voice costs, but also from the rapid adoption of new services such as conferencing, video communications, internet services, employee home office & mobile connections, VoIP, WiFi and messaging services.

TTEM solutions address the full telecom service life cycle based on the Convergence Total Telecom Expense Management framework. They enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts, monitor user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.

Convergence TEM services in a nutshell

TEM or Telecom Expense Management is now on the agenda of many Finance, IT and Purchasing departments. They want to reduce telecom costs through telecom audit, improved telecom bill management, better telecom contract management, telecom inventory management, timely telecom reports, tariff and usage optimization. Convergence is a telecom consulting organization offering both Managed Service and Business Process Outsourcing services, focusing on telecom expense and inventory management. Our full communications management lifecycle portfolio of services for telecom cost management includes telecom strategic sourcing services through telecom cost analysis, telecom contract negotiation, telecom RFx Development and RFx Evaluation, telecom auction and telecom contract procurement services. Telecom optimization services to reduce telecom expenses include telecom invoice audit, tariff optimization, telecom network optimization, inventory optimization and technology upgrade assessments allowing for telecom cost reduction. Managed services reduce telecom cost through technology fueled management, allowing for ongoing telecom bill audit, telecom call accounting, telecom reporting, telecom invoice control and automated telecommunications audit. Business Process Outsourcing services provide you with TEM technology and telecom consultant expert service for outsourced telecom cost control and telecom spend management logistics services, leading to telecom expense reduction as well as reduction in operational telecom management costs.

TEMCare Services

Analyst Research

Convergence TEM services in a nutshell